My work at Apple spans fourteen years of technical support, training, knowledge management, and project delivery. I lead cross-functional projects and stay involved through implementation and handoff.
Project management
I proposed a manager-supported approach to targeted learning and led the global pilot. I selected the quiz questions, mapped them to micro-courses, and wrote the process managers used to make assignments.
The approach reduced training time while improving handling time, resolution rates, and handoffs. It was adopted after the pilot.
Technical operations · Stakeholder testing
I built a functional prototype in under two weeks after gathering requirements across four manager organizations. It replaces custom planning spreadsheets with a workspace where managers can test assignments and save plans before committing changes to connected systems.
The platform supports workload rebalancing and staffing decisions. Its scope has expanded across the organization, and it is now in stakeholder testing.
Instructional design
I created an asynchronous series covering Chorus, Wrike, Excel/Numbers, and Keynote. I combined existing instruction with role-specific videos and activities that required learners to build usable work for manager review.
Strategic communications
I established the function’s policies, procedures, intake, and ownership. I also maintained 20–25 knowledge spaces and hundreds of pages through content updates, cleanup, and platform migrations.
Technical operations · Project management
I designed and led the audit program, trained the audit team, and reported systemic gaps. The work drove closure of more than 500 tasks, strengthened policy and workflow controls, and helped define requirements for automated assignment tracking.
Project management · Strategic communications
I planned and launched a website serving three parishes, with responsibility for content, visitor pathways, design direction, and technical coordination.
Graduate education
University of North Alabama · May 2024
Summa Cum Laude
Dual specialization in Workplace Design & Performance and Teaching, Learning, & Leadership. My graduate work connects performance analysis and learning design with organizational needs, pedagogy, and learning leadership.
Undergraduate education
Liberty University · December 2021
Cum Laude · 181 credit hours
Triple major focus: Business, Computer Science, and Project Management. This study provides the foundation for my work across technical and organizational problems.
How I work
I ask questions before choosing an approach, especially when a process is asking too much of the people using it. I want to understand who owns the work, where it is getting stuck, and what needs to change. I also plan for the person who will maintain it after the handoff.
Systems should work for people.
That means considering people’s time, knowledge, capacity, and working conditions when making decisions.
Read my working philosophy
Outside work, I am a widowed mom of three, a Chiefs fan, a bibliophile, and the current target of the kitten distribution system, which recently delivered a destruction of cats named Samwise and Rosie.
I am also the person who will learn the thing that needs doing. After losing my husband, who was a mechanic, I learned how to do my own car maintenance as a way to honor him, take care of my family, and keep moving forward.
That is very much how I work: notice the need, learn the system, get close to the problem, and build a useful path forward.
I’m often the person colleagues come to for resources, practical guidance, and help understanding a complicated process. My work at Apple has included training, Senior Specialist responsibilities, Team Manager backfill, and cross-functional projects.
I built the Tri-Parish website and create devotionals for DNA. In 2026, I’m working on a podcast, a crowdsourced multimedia social showcase of Christmas celebrations, and Advent devotionals.
Read my working philosophy or explore my projects and writing.
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