Strategic communications
Communications & knowledge management
I established the Senior Specialist communications and knowledge-management function, then maintained its resources through changes in the work and the platforms.
Establishing the function
Senior Specialists needed shared procedures and a process for handling communications and knowledge requests.
The resources served advisors, specialists, managers, leaders, project teams, and cross-functional partners. They covered onboarding, standard procedures, launch readiness, team and reporting hubs, tool support, FAQs, manager resources, and project workspaces.
Governance
I developed policies and procedures, established intake and ownership, and took responsibility for leadership communications.
Maintenance
I maintained and audited 20–25 knowledge spaces containing hundreds of pages. That included updating and reformatting content, removing outdated resources, and restructuring information during migrations from ConnectMe to Gather to Chorus.
Procedures that supported later work
I created the first shared Senior Specialist procedure resource. It became a foundation for future launch and project documentation. As the resources improved at anticipating questions, many launches had only one or two follow-up questions after presentation.
I also developed role-specific learning through the Discovery Series, helping prospective contributors apply general tool training to the organization’s content-authoring work.
Related training and knowledge work